Category: Al Ansari Wallet

You can change your PIN by going to the “More” section on the Al Ansari Wallet app, tap on “Manage your profile”, then choose “Change PIN Code” and follow the steps on the screen.

A maximum of 3 attempts are permitted for PIN entry, after which your Al Ansari Wallet will be temporarily blocked. To unblock your wallet, please call the Hotline number at 600506005.

You can always click on the “Forgot PIN” shown on the “Login Screen” and follow the steps to set a new login PIN. If you need further assistance, you can also contact our customer support team through the dedicated hotline at 600506005 or email us at [email protected]

Your account status will remain active. In the new device, you can simply download the application, initiate log in and follow the steps displayed on the screen.

Yes, Al Ansari Wallet is highly secure and has implemented several measures to ensure the safety of user data. In case of a lost or stolen phone, you can immediately call customer support at 600506005 to have your wallet temporarily blocked. Al Ansari Wallet is licensed by the Central Bank of the UAE and follows all compliance and regulatory standards.

You can update your new mobile number by logging in to your Al Ansari Wallet and clicking “More” > “Manage your profile” > under “Account Settings”, select “Change Mobile Number”.

No, Al Ansari Wallet cannot be linked to any third-party apps.

Yes, provided you are an Al Ansari Exchange WPS customer.

Yes, Al Ansari Payroll & PayPlus cards can be linked at the customer’s convenience.

You can send an official request to de-link your WPS card from your Al Ansari Wallet from the registered email ID to [email protected]