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Privacy Policy

 

 

Introduction

  • Al Ansari Wallet (referred to herein as “AAW”) is a mobile digital wallet solution operated by Al Ansari Digital Pay (AADP) which enables users to store funds and make payments digitally.
  • AADP respects your privacy and provides this Privacy Policy (the” Policy“) to help you understand how it collects and uses the information you submit, or which is otherwise collected when you access or use AAW.
  • This Policy applies to information collected in respect of individuals who use AAW for their personal, non-commercial use, as well as merchants and utility providers who use the App to accept payments. In this Policy, “you” means an individual, merchant, or utility provider who accesses or uses the Al Ansari Wallet Mobile Application.
  • In this Policy:
    1. ” Identification Data” means any data in a form that can identify you, whether you are an individual user or a merchant or utility provider for example this includes Name, Mobile Number, Emirates ID details, Wallet ID, Merchant details etc.
    2. ” Non-identifying Data” means information in a form that does not, on its own, permit direct association with you or any other natural or legal person for example Reference Number, device details, locations, app rating, App downloads etc.
    3. “Payment Data” means any information related to you, including financial data and excluding Personal Data.
  • This policy governs the collection and use of information collected through or in connection with the AAW.
  • By accessing or using the app, you agree to the practices described in this policy. If you do not agree to the practices described in this policy, do not access or use the app.

 

2. What information does AADP collect?

  • Information collected when you register with AAW:
    AADP collects certain Identification Data when you register with AAW. If you register to use AAW for your personal use, AAW will collect your name and Emirates ID, together with your address, place of work, email address, mobile number, etc.
  • Information collected through your use of AAW:
    AADP will generate and record financial Identification Data relating to your AAW account, including the Wallet ID, EID details and Mobile Number.
  • When you execute transactions using the App, the AADP will generate and maintain records of those transactions:
    When customer perform a transaction in Al Ansari Wallet App, data will be maintained in Al Ansari Digital Pay & its services providers database & customer can view his transaction details on AAW App.
  • Device information:
    The AAW may collect identification data from devices where you install or access the app. This data may include the location of your devices, specific geographic locations obtained via GPS, Bluetooth, or Wi-Fi signals, as well as your IP address.
  • Non-identifying Data:
    Depending on the permissions you grant, the AAW may collect Non-identifying Data such as your operating system, hardware version, browser type, device settings, the name of your mobile operator or internet service provider, area code, language, time zone and information about user activities on the App, such as how often pages are visited and which features and promotions are the most popular amongst users.

 

3. How/why does AADP use your information?

  • The AADP uses the information it collects:
    (A) to provide the payment and associated services within the App to you;
    (B) to evaluate, improve and develop its services and to notify you about these changes;
    (C) to administer its services, including troubleshooting and testing purposes;
    (D) to help keep the App and the AADP’s systems and services safe and secure;
    (E) to send you marketing communications;
    (F) to show you advertisements and promotions that are relevant to you and to measure the effectiveness of such services;
    (G) to respond to you when you contact AADP;
    (H) for the purposes of anti-money laundering, terrorist financing and fraud monitoring; and
    (I) to enforce other legal agreements between you and the AADP.

 

4. When will the AADP disclose your information?

  • The AADP has an obligation to keep your Identification Data confidential and to make it available only:
    • to you;
    • to the Central Bank of the United Arab Emirates;
    • to any other regulatory authority or financial institution that is approved to receive the data by the Central Bank;
    • if required by law, court order, judicial action, government department or agency or other regulatory authority to be disclosed ; or
  • Any Non-identifying Data the AAW collects is aggregated with the data of other users and may be disclosed for the purposes described in this Policy without your further consent or any other restriction.

 

5. How does the AADP protect your information?

The AADP takes appropriate technical and organisational measures to protect your information against accidental and unlawful loss, destruction, alteration, disclosure, access or use.

 

6. Where does the AADP hold your information?

The AADP has an obligation to store your Identification Data, including transaction records, on servers within the territory of the UAE. The AADP may transfer Non-identifying Data to locations outside the UAE without your further consent or any other restriction.

 

7. Could the AADP make changes to this Policy?

The AADP may vary this Policy at any time by giving reasonable notice to you. If you do not agree with any change made by the AADP to this Policy, your sole and exclusive remedy is to terminate your use of the App.

 

8. What happens to my information when I stop using the App?

AADP has an obligation to retain your Identification Data for as long as you are a user of the App and for a minimum of five years after you cease to be a user or from the date of the last transaction. AADP may retain your Non-identifying Data without your further consent or any other restriction.

 

9. Help and Support

You can access help and support or file a complaint in relation to this Policy by contacting the AADP Call Centre and other support services provided by the AADP as published on the AAW App and website.

 

10. Vendor/ Service Provider:

For privacy policy of AADP’s vendors/service providers, please refer to their websites & any other channels such as social media, information and promotion issued from their end.

 

11. International Remittances Powered by Al Ansari Exchange:

For privacy policy of remittance Transactions Powered by Al Ansari Exchange please refer to – Privacy Policy – Al-Ansari Exchange alansariexchange.com). Websites : Al-Ansari Exchange (alansariexchange.com) and any other channels such as social media, information and promotion issued from their end.

You can access help and support or file a complaint in relation to this Policy by contacting the AAE Call Centre and other support services provided by the AAW as published on the App and website.