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Customer Service Executive

Job Description

We are looking for UAE Nationals who want to take part in our operations and provide support and manage inquiries about our businesses.

Job Responsibilities

  • Contact inactive and potential customers to persuade them to purchase or use company products and services.
  • Monitor individual performance targets.
  • Manage large volumes of inbound and outbound calls in a timely manner.
  • Follow communication scripts when handling different topics.
  • Identify customer needs, clarify information, research every issue and provide solutions or alternatives.
  • Survey customer satisfaction and provide feedback as needed.
  • Provide customers with accurate information.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by going the extra mile.
  • Keep records of all conversations in the call center database in a comprehensible way.
  • Meet the team’s qualitative and quantitative targets.
  • Perform adhoc assignments as required by immediate supervisors.

Required Skill

  • Must have a UAE Family Book (Khulasat Keid).
  • High School or Diploma or Bachelor’s degree in any field.
  • Relevant experience or internship in telesales or customer service.
  • Effective communicator with excellent telephone etiquette.
  • Ability to maintain professional relationship with both internal and external customers
  • Proficiency in Business Communication in English and Arabic is a must (oral and written).
  • Computer proficiency in MS Word, Excel and PowerPoint.

Your Information


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