Remittance Clerk

الوصف الوظيفي

To accurately perform all remittance transactions and other service transactions for the customers.

مسؤوليات الوظيفة

  • Provides fast and excellent customer service to the customers in a professional manner, following the SGOT Rule (Smile – Greet – Offer – Thank).
  • Adhere to AML (Anti-Money Laundering) rules, policies, and procedures at all times.
  • Collect and file all transaction supporting documents according to company's uniform filing system and AML policies; arrange for document transfer to the warehouse.
  • Resolve customer complaints, independently, wherever possible
  • Read, understand, and comply with all announcements from the Head Office or Admin Office.
  • Forward technical support requests to the Admin Office.
  • Maintain cleanliness of the counter, drawers, tables, and workplace according to office guidelines.
  • Answer telephone calls and provide transfer rates/information as required.
  • Identify and cultivate potential customer relationships and business opportunities.
  • Provide necessary information to Head Office, Administration office or various company departments.
  • Promote and cross-sell new products and services to customers.
  • Communicate training needs to the Branch Manager and participate in training programs.
  • Perform adhoc assignments as delegated by immediate supervisors.

المهارات المطلوبة

  • Bachelor's Degree holder.
  • Minimum two years of experience in cash handling and customer service
  • Excellent English communication skills
  • Ability to work flexible shifts and at various locations across the UAE
  • Capability to work effectively under pressure.

معلوماتك


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