الأنصاري | Customer Service Executive

مسؤوليات الوظيفة

Contact inactive and potential customers to persuade them to purchase or use company products and services.
Monitor individual performance targets.
Manage large volumes of inbound and outbound calls in a timely manner.
Follow communication scripts when handling different topics.
Identify customer needs, clarify information, research every issue and provide solutions or alternatives.
Survey customer satisfaction and provide feedback as needed.
Provide customers with accurate information.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by going the extra mile.
Keep records of all conversations in the call center database in a comprehensible way.
Meet the team’s qualitative and quantitative targets.
Perform adhoc assignments as required by immediate supervisors.

Must have a UAE Family Book (Khulasat Keid).
High School or Diploma or Bachelor’s degree in any field.
Relevant experience or internship in telesales or customer service.
Effective communicator with excellent telephone etiquette.
Ability to maintain professional relationship with both internal and external customers
Proficiency in Business Communication in English and Arabic is a must (oral and written).
Computer proficiency in MS Word, Excel and PowerPoint.

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